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Skip entering PINs |
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Pinless from 6 phone numbers |
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Use on ANY Phone: Cell, Home |
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Add 20 SPEED DIAL entries |
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Choose Your Billing Increment |
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One-Time or Auto-Recharging |
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International Access |
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Manage Account Online |
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24/7 Customer Service |
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Guaranteed Secure Shopping |
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Best Rates to ALL Countries |
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Never buy another card again. |
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What
is Mobile Caller?
Mobile Caller is a low-cost alternative to your current mobile
long distance service. It is a great way to stay connected
with friends and family anywhere around the world. Mobile Caller
offers the lowest rates and the best connection quality for
all your calls. Sign up for Mobile Caller today and begin
saving money on your long distance phone calls.
How do I place a domestic or international phone call?
Dialing From Registered Phone Number(s) - Pinless Dialing:
- Dial 1-800-569-6085 (for language options, click here)
- The system will automatically recognize your phone number - There is no PIN required!
- Enter your 3 digit security code number.
- After balance prompt, enter 1 + area code + phone number of your destination.
- For International calls enter 011 + country code + city code + phone number.
- To make another call, do not hang up; hold star key (#) for 3 seconds, then repeat step #3.
Dialing From Non-Registered Number(s): - Dial 1-800-569-6085 (for language options, click here)
- At the prompt, enter your 10 digit pin number
- Enter your 3 digit security code number.
- After balance prompt, enter 1 + area code + phone number of your destination.
- For International
calls enter 011 + country code + city code + phone number.
- To make another
call, do not hang up; hold star key (#) for 3 seconds, then repeat step
#3.
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Does
my wireless carrier charge me for the time used to place international
calls made through Mobile Caller?
Yes. You always incur your wireless carrier's applicable charges
whenever you make a call. You receive discounted rates when
placing international calls using Mobile Caller.
How
can I use speed dial to make things easy?
You can always save the Mobile Caller Access Number in your
speed dial and enter your international number at the tone.
Even better, save the Access Number followed by the pause
button and then program 011 + your international number
, for one touch dialing.
Will
I ever get a busy signal when I call the Mobile Caller Access
Number?
No, you will not get a busy signal when you call the Mobile Caller
Access Number. We have a state-of-the-art digital switching
system that will recognize your phone and automatically gives
you a dial tone whenever you call.
Do I need
to dial a PIN number to place a call?
No, with Mobile Caller there are no PINS and no hassles in
placing a call. When you dial the Mobile Caller access number
our system recognizes that you are a registered customer and
automatically provides access.
What
should I do if I have any questions or difficulties placing
a call?
Please contact our Customer Support Team at Support@MobileCaller.com
or 1-866-235-1301 whenever you have questions or experience
difficulty.
Can
I use the Mobile Caller Service from a prepaid phone?
Yes. You can use Mobile Caller from any phone or carrier from
within the U.S. Global access numbers are also provided if you are in certain countries. View the global access numbers if you need to call from another country.
What is
the monthly fee?
There is a semi-monthly maintenance fee unless stated on product description. This fee
is deducted to help with care and leasing of telecommunications
lines.
Are the
rates the same 24 hours a day, 7 days a week?
Yes, you get the same low rates no matter when you call.
Are
there minimum usage requirements to get these rates?
No. Mobile Caller offers the lowest rates regardless of your
usage level.
Why
do some countries have a higher rate to call a mobile phone
within that country?
In some countries mobile users do not pay to receive a call
on their mobile phone. This is known as calling party pays.
Mobile carriers therefore charge more to the calling party
to connect the call.
Can
I get the same rates calling from my home phone?
Yes, with Mobile Caller you dial the toll free access number
and then enter a 13 digit pin number. You can enjoy the same
low international calling rates from your home phone.
Is there
a connection fee for every call?
No, Mobile Caller does not have any connection fees associated
with this product.
How much communication fees will
I be charged?
Mobile Caller applies up to 17% charge, unless otherwise stated,
on each call for all applicable communication fees and government charges.
How do
I sign up?
Follow the steps listed from the rate
plans page. Choose your plan, and signup to MobileCaller.com.
All new orders must come through the web site, unless it is
a corporate order.
Does
Mobile Caller work with all Mobile Carriers?
Yes. Simply register to use the Service and start making your
calls.
How
quickly can I begin using the service after registration?
If you are a new customer, then your account will be activated after you receive a phone call from one of our representatives. All returning orders will be processed immediately. You will be
notified via email when your account is active and ready to
use.
Can I change
my account information after signing up?
Yes, you can always change or update your account information
by logging into MobileCaller.com
or by calling our Customer Service at 1-866-235-1301.
What
payment methods are offered?
We accept American Express, Discover, Visa, Mastercard, along
with debit cards and ATM that have a Visa or Mastercard logo.
How
do you protect my credit card information?
The information submitted on our web site is protected by
the highest level of industry-standard SSL encryption. All
of the credit card or checking account information received
is then encrypted a second time and stored on our secure billing
servers.
What
is the billing increment?
Each Mobile Caller Plan is associated with a different billing methodology. You choose how you would like to get charged. Preferences include minute rounding and communication fees.
Depending on your calling pattern, you can choose the billing pattern you want to be charged.
What is Automatic Recharging?
You have the option of choosing Automatic or manual recharging on your Mobile Account.
Auto Recharge is our convenient service that ensures you never run out of minutes on your account. By enabling Auto Recharge, your account will automatically be credited, via your credit card, when your balance falls below a preset recharge level. You can turn automatic recharging 'ON' or 'OFF' at anytime, and as frequent as you would like.
In automatic recharging, what is a recharge amount?
The "recharge amount" setting is the amount that you would like to add to your balance when the current balance falls below the preset recharge level.
In automatic recharging, what is a recharge level?
The "recharge level" setting is the lowest amount you would like to allow your current balance to reach before it is automatically recharged.
For example:
If your "recharge level" is set to $20.00 and your "recharge amount" is set to $30.00, here is what would occur. When your current balance falls below $20.00, we will automatically add $30.00 to your account.
How long does it take to update my account upon an automatic recharge?
The system checks your balance upon the completion of each call. If the balance is below your set "recharge level", then the system attempts to recharge your account. It may take up to 20 minutes to update your account.
What do I do if I have a question or problem with the way
I have been charged?
You may contact our billing department or call our Customer Support Team at 1-866-235-1301 to assist you with any billing
issues that you may have.
Can I
cancel Service at any time?
Yes, you can cancel anytime without a penalty. Simply stop
using the product and we will never charge you anything more.
How do I get a refund?
Please fill out the refund request form, and a customer service representative will assist you.
Can
I use Mobile Caller from anywhere in the US?
You can use Mobile Caller anytime and anyplace you are able
to connect with the Mobile Caller Access Number.
Can
I use Mobile Caller when I am outside of the US?
All Mobile Caller plans can also be used in over 20+ countries,
from where you can call. View the global access numbers if you need to call from another country.
Can
people call me from outside of the US using Mobile Caller?
Even though Mobile Caller is used mainly by U.S. residents,
All Mobile Caller plans can also be used in over 20+ countries,
from where you can call. View the global access numbers if you need to call from another country.
Can I use Mobile Caller from any phone I want?
You can use Mobile Caller from any phone. If you have registered
your phone with us you can dial the access number and place
your call. If you have not registered your number dial the
access number, enter your pin number, and place your call.
Can
I use Mobile Caller to call any country in the world?
Mobile Caller offers Service to call over 200 countries around
the world.
What is a security code?
The security code is a 3 digit number designated by you. You will be asked to enter your security code when placing calls. Security codes are used for your added security, and to enable multiple users to use the 'pinless dialing' feature when dialing from the same phone number.
TIP: Here is a useful way to use the security code:
A roommate (or another member from same household) wants to
sign-up to MobileCaller.com under a new account. They would
still be able to utilize the 'pinless dialing' feature, because
all they need to do is enter their security code to distinguish
themself from their roommate.
How do I edit a security code?
You can edit your security code by doing the following:
- On the main account screen, under "Account Profile", click on "Edit Security Code."
- Type the new security code in the box provided.
- Next re-type your new security code in the box provided to confirm your entry.
- Click on the "Update" button.
When do I use the security code?
You will be asked this number when placing a phone call.
How do I contact general support?
Please fill out the support request form, and a customer service representative will help you.
Still Have Questions? Call
1-866-235-1301
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